Currently I work on the Intercom Messenger, which allows businesses to talk directly to their customers across the web, Android, and iOS. Lately I've been working on ways for businesses to create and send videos to their customers.
Alongside Cindy and Shek, I added the Intercom bot, Operator, to our Messenger. I worked to ensure a coherent cross platform experience for Operator's skills across web, Android, and iOS.
Founding member of a team responsible for opening up Intercom as a platform. I worked to define ways to extend our platform. Then I designed products to help our customers discover integrations and tools for developers to build them.
Each day over 1 million stays are reserved on Booking.com. I worked on our search product across desktop and mobile web. Alongside other designers I worked to give our customers the right property, with the right information, at the right time.
As part of the holiday rentals group at Booking, I led the design of Villas.com, a product dedicated to booking holiday rentals. Alongside the core booking experience, we made it easy to discover more about the places you'd like to visit.
The Holiday Finder was a small hackathon project that eventually became a launched product. It let you search for holidays not by destinations and dates, but by what you wanted to experience. You can read more in this case study.
Oxfam is a global movement working to find practical, innovative ways for people to lift themselves out of poverty. With my friends at Annertech and Oxfam’s in-house web team, we rebuilt Oxfam Ireland’s site for a multi-device web.